Refund policy
Refund Policy for Defective Products
At Hidraderma, we are committed to customer satisfaction and trust. If you receive a defective product, we offer a simple and hassle-free refund policy.
Refund Conditions:
-
Notification: Please contact us within the first 7 business days of receiving the defective product. Send us a photo of the product and a brief description of the defect to [contact email].
-
Review: We will review your request and, if it meets the requirements, we will send you a confirmation to proceed with the refund.
-
Return: If it is necessary to return the product, we will provide you with a prepaid return label so you can send it back to us at no additional cost.
-
Refund: Once we receive the product and verify its condition, we will issue a full refund within 5 to 10 business days to the same payment method used for the purchase.
Important Notes:
- This policy applies only to products with manufacturing defects that have not been used.
- Products with damages caused by misuse or improper handling are not eligible for a refund.
If you have any questions, feel free to contact our customer service team. We are here to help!